Updating company information FAQs
Keep your information in our records up to date. To update your company information in our systems, complete and submit the supplier information updates form.
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How does our company change our payment method with Cenovus?
- Download the electronic payment authorization form.
- Complete the form and have it signed by the person in your organization with the appropriate financial signing authority.
- Include a supporting bank document. A list of acceptable documents is indicated within the form.
- Ensure all documents are printed and in PDF format.
- Ensure the information on your completed form matches what’s on your supporting document. Discrepancies will prevent the updating of your payment method. Cenovus is not liable for errors to banks/bank accounts provided by the supplier, and/or Cenovus’s subsequent payments made to such erroneous bank/bank accounts.
- Submit your request using the supplier information updates form.
- Download the electronic payment authorization form.
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How does our company change our legal name, or notify of organizational changes (i.e. acquisition, divestiture, amalgamation, etc.) in Cenovus's system?
- Download the Excel-based legal name update form.
- Complete the first tab/worksheet.
- Complete one of the other four tabs, which will be determined by your responses in the first tab.
- Ensure all required supporting documents are provided in PDF format.
- Required documents are indicated in the legal name update form.
- If you’re doing business with Cenovus in North America, download and complete the Canadian-U.S. Residency Questionnaire.
- If you’re doing business with Cenovus in the U.S., please provide your W8/W9 form as applicable.
- Download the electronic payment authorization form.
- Complete the form and have it signed by the person in your organization with the appropriate signing financial authority.
- Include a supporting banking document. A list of acceptable documents is indicated within the form.
- Ensure all documents are printed and in PDF format.
- Ensure the information on your completed form matches what’s on your supporting document. Discrepancies will prevent the updating of your payment method.
- Send all forms and attachments to: VMRequest@cenovus.com.
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How does our company change our contact information (phone number, email, fax, sales contact person)?
- Submit your request using the supplier information updates form.
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How do we change our address?
Submit the supplier information updates form with appropriate attachment PDFs of one of the following:
- A copy of your invoice on company letterhead with your new address highlighted in the letterhead.
- A letter from your company, on company letterhead, requesting the address change.
Supplier support and contacts
- Are you a prospective supplier looking to work with Cenovus?
- Are you a current supplier trying to submit an invoice?
For any other questions, contact vendor.relations@cenovus.com.